Customer service means different things to different
people. Your customers have needs and requests that vary depending
on their businesses. Fulfilling and exceeding in meeting these
requirements will promote honest open communications and a flexible
eTEC's practical solutions to customer care and retention can be
classified into three major categories, namely quality, service
levels and cost. Any improvements in these 3 categories can
lead to optimisation of your customers service level.
In this changing and competitive fast moving environment you need
to keep ahead of the competition by offering a "Best-in-Class"